1. Complete an insurance verification, if insured.
2. Pick a therapist
3. Pick a day and time that suits you
4. Request an appointment with a valid credit card. (Not charged until your appointment.
5. Sign your medical/intake paperwork.
6. Receive your appointment confirmation
7. Check-in with reception to pay your out of pocket fees
8. Download the app or access from a computer and attend your session on your confirmed day and time. 

Counseling/psychotherapy appointments must be canceled more than 48 hours in advance, except in the case of true emergency (accident, acute sickness, etc). Our full, standard fee will be charged for last minute cancellations that are not due to a true emergency.

Testing appointments must be canceled at least 3 business days in advance, except in the case of true emergencies. Testing cancellations made less than 3 days in advance will result in a charge of $275. Our psychologists set aside many hours in their schedule to accommodate testing, and this fee is only a partial reimbursement for the time.

Fee increases: During the course of treatment, it may become necessary to increase fees. Fees will be reviewed periodically and will be increased no more than once during any calendar year.

Fee reductions: Onipa does not have a sliding fee scale; however, Onipa, may agree to reduced fees under certain circumstances, such as sudden unemployment, loss of health insurance, etc., that occur during the course of treatment. Such fee reductions should be documented in writing with a signed agreement kept in your records to avoid misunderstanding about fees and payment schedule.

You incur the billing fee when your appointment is confirmed and not cancelled 24-48 hours before the session time. 

Payment is due in full at the time of service except for clients on auto-billing.

Auto-billed clients are automatically charged overnight for any appointments confirmed on schedule. 

If there is a last minute therapist conflict charges can be refunded or applied to the next scheduled session. 

Testing services must be paid in advance.

To be an Onipa client you must keep an active, valid, and funded (Visa, MasterCard, Discover, or American Express) credit card on file. 

See the fee schedule for fees associated with insufficient funds, expired, declined or chargeback credit card fees. 

Clients with repeatedly declined credit cards must make prepayments for future dated services. Payments must be made at least 2 days prior to appointment dates via credit card, debit card or echeck.

Monthly statements, appropriate for submission to insurance companies, reflecting all charges, payments, diagnostic codes, and procedure codes, are provided for self-pay that can be turned in to your insurance company for out-of-network reimbursement. These statements suitable for insurance submission can be provided at the time of visits in most cases, and will be mailed at the end of the month otherwise. Please note that if the person paying for services is not the identified client and the identified client is over the age of 18, then we must have the identified client’s signature giving the office permission to discuss billing information with the person making payment. If we do not have a signature on file we cannot send statements to anyone but the identified client.

Onipa Psychological and Consulting Services may use or disclose PHI for other purposes when your appropriate authorization is obtained. For your own protection, we cannot accept verbal authorization for release of information.

You may revoke all authorizations at any time, provided each revocation is in writing. You may not revoke an authorization to the extent that we have relied on that authorization.

• Right to request restrictions — You have the right to request restrictions on certain uses and disclosures of protected health information. However, we are not required to agree to a restriction you request.
• Right to receive confidential communications by alternative means and at alternative locations — You have the right to request and receive confidential communications of PHI by alternative means and at alternative locations. (For example, you may not want a family member to know that you are receiving services here.) On your request, the Onipa can send your bills to another address.
• Right to inspect and copy — You have the right to inspect or obtain a copy (or both) of PHI in our mental health and billing records used to make decisions about you for as long as the PHI is maintained in the record. We may deny your access to PHI under certain circumstances, but in some cases you may have this decision reviewed. You have the right to inspect or obtain a copy (or both) of psychotherapy notes unless we believe the disclosure of the record will be injurious to your health. On your request, we will discuss with you the details of the request and denial process for both PHI and psychotherapy notes.
• Right to amend — You have the right to request an amendment of PHI for as long as the PHI is maintained in the record. We may deny your request. If you make such a request, we will discuss with you the details of the amendment process.
• Right to an accounting — You generally have the right to receive an accounting of disclosures of PHI. On your request, your clinician will discuss with you the details of the accounting process.
• Right to a paper copy — You have the right to obtain a paper copy of the notice from Onipa, even if you have agreed to receive the notice electronically.

Insurance companies generally do NOT cover premarital counseling. These are self-pay services. For married couple check with your insurance carrier to see if couple’s therapy is covered.  Many providers do not include couple’s therapy in mental health benefits.

Both attendees accept financial responsibility for couple’s sessions.

Yes, you can save up and make pre-payments towards future sessions. Make your payments/co-payments in full or in increments before your sessions. Have your pre-payment applied to future sessions you’d like to schedule.

Contact our billing support team to set up a weekly or monthly pre-payment plan.